Fair terms for reserved advisory time
Cancellation and refund policy
Refund, cancellation, rescheduling and deposit terms for Module Workbase Germany relocation consultations.
Cancelling a consultation
You may cancel by emailing info@module-workbase.digital. For a scheduled live consultation cancelled at least 48 hours before its start, we provide a full refund of the service fee. Cancellations received between 24 and 48 hours receive a 50% refund. Fees are non-refundable within 24 hours because the adviser’s time and case preparation have been reserved.
Rescheduling and no-shows
One rescheduling request made at least 24 hours in advance is free, subject to availability. Later changes may be treated as a cancellation. If you do not attend and have not contacted us, the fee is non-refundable. We wait 15 minutes and will use the remaining time if you join late.
Written work and work already started
For a Written Timeline Review or separately quoted research, you may cancel before we confirm that work has begun and receive a full refund. Once review or research has started, we deduct the reasonable value of work completed and refund the balance. Completed written work is non-refundable unless it materially fails to match the agreed scope.
Deposits and purchased materials
If a larger household engagement requires a deposit, the quote states the amount and when it becomes non-refundable. Third-party costs or specially purchased materials approved by you cannot be refunded once incurred. Our standard consultations do not normally require purchased materials.
Service concerns
If we cancel, cannot deliver the agreed work, or materially miss the confirmed scope, you may choose a replacement date, corrected delivery or full refund as appropriate. Raise a concern within 14 days after the consultation or written delivery and explain the issue. This does not limit mandatory statutory rights.
Processing
Approved refunds are initiated within 10 German business days to the original payment method. Banking processing may take additional time. We do not issue cash refunds for bank-transfer payments.
Exceptional illness, bereavement or serious travel disruption will be considered individually. Contact us promptly; exceptions are not automatic and may require reasonable evidence without unnecessary sensitive detail.